Compare the plans, line by line.
The full breakdown of what lands in each plan. Start on any tier and move up whenever you are ready.
Build
$399/mo
The backend and full API access. You build your own front end on top.
- Pricing engine and quote API
- Jobs and customers over the API
- Bring your own front end
Most popular
Core
$499/mo
The full Substrate app, with pricing and products set up for your trade.
- Everything in Build
- The Substrate app for your whole shop
- Pricing and products pre-set up
Max
$799/mo
Everything in Core, plus the agents and integrations.
- Chat agent, on a leash
- Slack agent
- Integrations and Chrome extension
Compare plans
| Feature | Build$399/mo | Most popularCore$499/mo | Max$799/mo |
|---|---|---|---|
| Pricing & quoting | |||
| Real-time pricing engine | Included | Included | Included |
| Instant customer quotes | Included | Included | Included |
| Trade pricing templatesPre-built for signs, wide format, and apparel | Bring your own | Included | Included |
| Custom pricing rules & markups | Included | Included | Included |
| Material & labor cost tracking | Included | Included | Included |
| Quote approval & e-signature | Not included | Included | Included |
| Jobs & customers | |||
| Customer records (CRM) | Included | Included | Included |
| Job board & status tracking | API only | Included | Included |
| Proof & file management | Not included | Included | Included |
| Production scheduling | Not included | Included | Included |
| Automated status updatesEmail & SMS to your customers | Not included | Included | Included |
| Payments & invoicing | |||
| Invoicing | API only | Included | Included |
| Online card payments | Not included | Included | Included |
| Deposits & partial payments | Not included | Included | Included |
| QuickBooks sync | Not included | Included | Included |
| The Substrate app | |||
| Full web app for your shop | Not included | Included | Included |
| Team members | API only | Up to 15 | Unlimited |
| Roles & permissions | Not included | Included | Included |
| Mobile-ready workspace | Not included | Included | Included |
| API & developer | |||
| Full REST API | Included | Included | Included |
| Webhooks & events | Included | Included | Included |
| Bring your own front end | Included | Included | Included |
| API rate limitsRequests per minute | Standard | Standard | High |
| Sandbox environment | Included | Included | Included |
| Agents & automation | |||
| Substrate chat agentOn a leash, scoped to your shop data | Not included | Not included | Included |
| Slack agent | Not included | Not included | Included |
| Chrome extension | Not included | Not included | Included |
| Third-party integrations | Not included | Not included | Included |
| Support & onboarding | |||
| Guided onboardingWe set up pricing for your trade | Self-serve | Included | Included |
| Email support | Included | Included | Included |
| Priority support | Not included | Included | Included |
| Dedicated success manager | Not included | Not included | Included |
| Uptime SLA | Not included | Not included | 99.9% |
| Choose Build | Choose Core | Choose Max |
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